After Hours Coverage

Our phone lines are answered as follows:

Monday to Friday: 9am to 8pm and Saturdays: 9am to 2pm

You may call us at 905-472-7400 to book same day urgent virtual appointments.

Public Holidays

Kindly note that we are closed on all public holidays.

Test Reports

At Markham Road Medical Centre, test results are managed through a systematic process to ensure accuracy, timely communication, and patient confidentiality.

When results come in, they are reviewed by the healthcare provider, who interprets the findings.

The results are then documented in the patient's medical record, and a follow-up appointment or phone call is scheduled if necessary. You may also receive a secured message thru our Ocean portal.

If critical results are found, the office ensures immediate action is taken, and that you are contacted promptly.

Timelines for tests arrival: These are general guides and timelines may be longer than mentioned below:

Blood and Urine tests:1-3 days

Xrays, Ultrasound and nonCT or MRI reports: 2-5 days

CT, MRI: 1 to 3 weeks

If you do not hear from us within above time frame, then you may reach out to us.

We sincerely request that you do not call us before this time frame.

Medication Renewals

Instead of calling us, the best and quickest way to get refills is by asking your pharmacist to either fax us the refill request or use ePrescribe (preferred method).

We generally provide 3 months supply with 1 refill – total of 6 months supply. However, this may vary if the medication is a controlled substance.

It is also advisable that you and your pharmacist can synchronize chronic use medications to be refilled ALL at once to streamline the process and reduce administrative burden.